The only retail consultancy focused entirely on your in-store experience

Helping independent retailers turn beautiful shops into profitable businesses through charming, practical strategies that actually work.

We specialise entirely in what happens inside your four walls. We’re the retail consultancy that helps independent high street shops create unforgettable in-store experiences.

Empowering Retail Success

Do you want to attract more customers? Do you want to increase sales? Do you need help with your high street business but not sure where to start? You’ve come to the right place! We provide tailored services designed for independent retailers, like you, that cater to your unique needs. Let’s unlock your store’s potential together.

Our Key Offerings

Consulting Packages

We work with you and your team on personalised retail strategies with our consulting packages. We focus on enhancing your in-store experience for better customer engagement and more effective and efficient operations.

Customer Experience Coaching

We work with you to understand your challenges and goals, then develop a bespoke plan, strategy and actions to elevate your customer experience and keep those customers coming back.

Staff & Manager Training

The people on your shop floor are the frontline and important impression of your business. We provide training that equips your staff team with the skills and information to deliver consistent and effective customer service and sales.

Lovely words from our lovely clients...

Working with Sarah has been a game-changer for my business. Building on her extensive experience in retail, her advice was practical, actionable and - most importantly - tailored specifically to my goals as a small business. She encouraged me to work on areas such as mailing lists, newsletters and targetting defined audiences, whilst giving positive feedback on areas that were working well. As an approachable expert, her guidance felt relevant and achievable and I've already seen an improvement in engagement and sales. I can't recommend her highly enough.

Rebecca Owner

Some of our other lovely clients...

Parnaby's Malton

Cafe in the Park Ripon

Introducing Sarah Lewis: Your Retail Guide

Hello! I’m Sarah Lewis, a dedicated retail consultant with over 30 years of experience in enhancing customer experiences. My journey in the working world has shaped my understanding of what truly matters to both retailers and their customers. I am passionate about helping independent businesses thrive by connecting them with their communities.

My focus is on creating practical strategies tailored to the unique aspects of your store. I believe in a hands-on approach, empowering business owners to understand their market better and build lasting customer relationships. Let’s work together to elevate your retail space and enhance customer experience.

Experience

I bring over 30 years of diverse customer service and retail experience.

Charm

With a focus on practical solutions, I help you create a more inviting store atmosphere that drives sales.