Hello, I’m Sarah! It’s so lovely to meet you!

I am a retail and customer service consultant with over 20 years of experience in various roles and industries. So I’ve seen and experienced a lot… and I still love it! I am now on a mission to help small, independent high street businesses like yours to stand out and shine (and thrive!). I want to help you create amazing customer experiences that encourage everyone that comes into contact with your business to become fans, and rave about you to everyone they know!

The 2024 UK Customer Satisfaction Index found that customer satisfaction is the lowest it’s been since 2010 (for context, that was when Jedward were in the Top 10…). For you, this means that there is a golden opportunity at the moment to focus on elevating your customers’ experience, so that you will be ahead of the crowd. Through a tailored plan, training and practical advice, I’ll work with you to create a business that stands out.

I’ve always been passionate about the charm of the British high street, and I’d love to work with you to help it thrive. Give me a call or send me a message to chat about how we can make your business the place that everyone’s talking about.