• Do you know the journey your customer goes on when they interact with your business? Have you mapped it out?
  • Do you know what your customers say about your business? Is it good, bad or indifferent?
  • Do you know how to deliver the best customer service that turns customers into loyal, raving (and returning) fans?
  • Do you feel like you’re constantly competing with online retailers and not getting anywhere?

If you’re unsure, or answer any of these questions with ‘no’, you’ve come to the right place! Let me introduce myself…

So, how can I help you and your business?

Why we should work together

  1. I have over 30 years of experience working in customer service and retail – in many varied roles and industries. This colourful work history gives me a multi-faceted perspective and versatile approach to challenges with an understanding that one size definitely doesn’t fit all.
  2. I come to you in person, in store, to see exactly how things run, get to know you, your staff and customers, and gain a realistic understanding of your business and what you want to achieve.
  3. I work with you on a completely bespoke service for your situation based on your goals. Together, we’ll create a realistic, actionable plan to grow your sales and keep customers coming back. Because no two businesses are the same, and your strategy shouldn’t be either.

Clients

Parnaby’s is a country-wear shop in Malton, North Yorkshire, that provides high end every day clothing and accessories as well as outdoor wear. With a legacy spanning 300 years, they deliver quality products catering to the needs of equestrian and country lifestyle enthusiasts.

Contact Me