Business Operations, Projects & Customer Experience Support for SMEs
Helping small businesses move forward with clarity, structure and confidence.
Whether you’re juggling a growing to-do list, struggling to find the time to improve how your business operates, or trying to deliver an important project without dropping the ball, I’m here to help.
I work with founders and small businesses across the UK to streamline processes, coordinate projects and events, strengthen customer experience, and bring calm to operational chaos.
Practical support. Thoughtful strategy. Human connection.
Making business feel a little less overwhelming.
I believe that running a business should feel purposeful, not permanently overwhelming.
I work with founders and small teams who care deeply about what they do but don’t always have the time, capacity or headspace to tackle everything on their own.
Together, we’ll simplify what’s become complicated, bring structure to the moving parts and focus on the changes that will make the biggest difference – for you, your team and your customers.
Practical, people-first support to help you move your business forward.
How I can help...
Business Operations Support
Reviewing and improving the way your business runs day-to-day. * Process reviews & improvement * Workflow design * Documentation & SOPs * Team coordination * Operational problem solving
Project Management
Turning ideas into delivered outcomes. * Project planning & coordination * Launches & change initiatives * Keeping projects on track * Implementation support * Stakeholder communication
Customer Experience
Helping you create loyal customers who can't get enough of you. * Customer journey reviews * Communication frameworks * Service improvements * Retention opportunities * Customer experience audits
Event Management
Creating experiences that connect people. * Business events * Workshops and networking events * End-to-end event coordination * Supplier management * Guest experience
Why Work With Me?
Practical support with a people-first approach.
I combine experience across project coordination, customer experience, events, retail and business operations to help small businesses make meaningful progress.
Clients often tell me that I bring:
* Calm during busy periods
* A fresh perspective
* Strong organisation and follow-through
* Warm, collaborative relationships
* The ability to turn complexity into clear next steps.
Based in North Yorkshire, I work with businesses locally and across the UK.
Meet Sarah
I’ve always been fascinated by people and what helps them do their best work.
Over the last 20+ years I’ve worked across a variety of industries, roles and environments, but the common thread has remained consistent: helping people, teams and businesses work better.
Whether managing retail teams, coordinating projects, improving customer experiences, organising events or supporting business improvement initiatives, I’ve always been drawn to understanding how things work, identifying what’s getting in the way and helping people make meaningful progress.
Today, I’m based in North Yorkshire and I work with small and medium sized businesses across the UK to improve operations, enhance customer experience and turn plans into action.
My approach is practical, not corporate. I listen carefully, understand what matters most to you and help you create simple, effective ways of moving forward.
I believe that behind every successful business are people who care deeply about what they do. Sometimes they simply need an experienced extra pair of hands, a sounding board, or someone who can bring clarity, structure and momentum when everything feels a little overwhelming.
That’s where I can help.
Find me in other places...
Lovely words from my lovely clients...
Some of my other lovely clients...
Frequently Asked Questions
What types of businesses do you work with?
I primarily support small and medium sized businesses, founders and independent organisations across the UK.
Do you work remotely?
Yes. Many projects can be delivered remotely, although I also work onsite in North Yorkshire and surrounding areas when required.
Can you manage one-off projects?
Absolutely. I can support standalone projects, events and short-term initiatives, as well as ongoing operational improvements and support.
Do you help improve customer experience?
Yes. I review customer journeys, communication touchpoints and service delivery to identify practical opportunities for improvement.
Do you offer event management support?
Yes. I provide end-to-end support for one-off or regular business events, workshops and networking experiences.