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Practical advice, honest thoughts and useful ideas for small business owners – covering everything from smoother operations and better customer experiences to projects, events and the realities of running a business.
Feeling Nostalgic for a Simpler Time?
What a 90s Television Show Reminded Me About Joy in Business Anyone else feeling slightly nostalgic for a simpler time at the moment? I am… and I’ve found myself rewatching Dharma & Greg. If you’re roughly my age, you might remember it – very 90s, wonderfully frothy, and centred around
What Wild Strawberries Taught Me About Building a Business Network
A couple of weeks ago, I was gardening. (I use the word “gardening” rather generously here, because my preferred form of gardening generally involves sitting outside with a cup of tea and admiring things other people have successfully grown). But on this particular day, I was weeding and came across
Case Study: Creating Something New for Ripon’s Women – The Wardrobe Exchange
Case Study: The Wardrobe ExchangeLocation: Ripon, North YorkshireProject: Event concept, collaboration, community engagement and delivery Sometimes the best business ideas don’t start with a lengthy strategy document. They start with two people having a conversation and saying, “Wouldn’t it be brilliant if…” That’s essentially how The Wardrobe Exchange began. It
Case Study: Turning Quiet Days into Better Customer Service
Case Study: Café in the ParkIndustry: HospitalityLocation: Ripon, North YorkshireProject: Business operations, staff development and customer experience It started with a very Yorkshire problem… the weather Café in the Park is an independent, female-owned café in Ripon, North Yorkshire, run by Jane. Like many hospitality businesses in rural and market-town
Case Study: Creating a Better Customer Journey for a Rural Business with a UK-Wide Reach
Case Study: Modugroup / ModuloftIndustry: Construction & Modular BuildingLocation: Near Catterick, North Yorkshire – operating across the UK, Jersey and GuernseyProject: Business operations, customer journey and internal process improvement When a growing business needs its operations to grow with it… Modugroup is based just outside Catterick in rural North Yorkshire,
Case Study: Growing Sales by Growing Community: Supporting a Female Founder in Rural North Yorkshire
Case Study: The GreenHouseIndustry: Independent RetailLocation: Ripon, North YorkshireProject: Business growth, customer loyalty, marketing strategy and community engagement It started with a photoshoot… Sometimes the best business collaborations don’t start with a formal brief. I wanted to use The GreenHouse, a beautiful independent shop in Ripon, as the setting for
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